We help BOOK New Patients, INCREASE Show-Up Rates, PROVIDE Admin Support for Dental Practices in the US, Australia, and Canada

A team of highly skilled dental virtual assistants located in the Philippines specializing in elevating the efficiency and growth of dental clinics and dental marketing agencies. Our expert VAs are meticulously trained to deliver exceptional administrative and operational support, enabling your practice to streamline processes, optimize patient care, and enhance overall productivity. Partner with DentalPro VA to experience seamless, professional-grade service that drives your practice to new heights.

MISSION

Our mission is to empower dental clinics around the globe by providing top-notch virtual assistance services that streamline operations, improve patient interactions, and boost clinic productivity. We are committed to delivering exceptional support through a team of highly skilled professionals, ensuring that our services are both accessible and affordable, tailored to meet the unique needs of each clinic.

VISION

Our vision is to become the preferred partner for dental clinics worldwide by offering unmatched virtual assistance services that set new standards for quality and affordability. We aim to revolutionize the way dental clinics operate by providing innovative, cost-effective solutions that enhance efficiency, patient satisfaction, and overall clinic success. We strive to build lasting relationships with our clients based on trust, excellence, and a shared commitment to advancing dental care.

CORE VALUES

C A R E

Client-Centricity

Our clients' needs are at the heart of everything we do. We prioritize their satisfaction by delivering personalized solutions and exceptional service.

Affordability

We believe that exceptional virtual assistance should be accessible to all dental clinics worldwide, offering competitive pricing without compromising on quality and productivity.

Reliability

We are committed to being a dependable partner, consistently providing timely and accurate support to ensure the smooth operation of our clients' dental clinics.

Excellence

We are dedicated to providing the highest quality of service, continuously striving to exceed expectations through innovation and meticulous attention to detail.

What DentalPro VA does?

Appointment Scheduling

& Confirmation

One of the key responsibilities of a Dental Virtual Assistant is to efficiently manage the dental practice’s appointment calendar.

Managing new patient inquiries in all marketing platforms within 3-5 minutes to book their consultation.

Booking, rescheduling, and canceling appointments.

Handling Recalls or Reactivations Sending reminders and Follow-Up calls to patients about upcoming appointments.

PATIENT

COMMUNICATION

Answering phone calls, texts, and emails.

Providing information about dental services and procedures.

Handling patient inquiries and concerns.

Important Notifications.

Following up with patients post-treatment to ensure they are satisfied and addressing any issues.

Sending out post-appointment surveys and collecting feedback.

PATIENT DATA
MANAGEMENT

Entering patient information into the practice management system.

Generating reports and analytics on patient visits, treatments, and financials.

Managing patient records and ensuring they are up-to-date.

INSURANCE ELIGIBILITY

& VERIFICATION

Collecting Insurance Information.

Verifying Insurance Coverage.

Accurate Billing and Claims Processing.

Minimizing Billing Dispute.

BILLING AND INVOICING

Invoice Generation.

Payment Processing.

Insurance claim submission and follow-up.

Closing claims on patients' charts.

Account Receivable.

MARKETING AND SOCIAL MEDIA MANAGEMENT

Managing social media accounts and creating content.

Sending out newsletters and promotional materials.

Managing the practice's online presence including the website and review sites.

CUSTOMER SERVICE AND SPECIAL PROJECT

Providing excellent customer service to enhance patient experience.

Handling complaints and resolving issues promptly.

Assisting with special projects such as organizing community outreach programs or dental health education events.

Why Hire a Virtual Assistant?

Cost Efficiency

Reduced Overhead Costs:

VAs often work from their own location, saving costs associated with office space, utilities, and equipment.

No Employee Benefits:

Unlike full-time local employees, VAs typically do not require benefits such as health insurance, retirement plans, or paid leave.

Flexibility

Scalability:

Dental practices can easily scale VA hours up or down based on demand, such as during busy periods or special projects.

24/7 Availability:

VAs can provide support outside regular office hours, enhancing patient communication and service.

Access to Specialized Skills

Wide Talent Pool:

Hiring remotely allows access to a broader range of specialized skills and expertise that might not be available locally.

Customized Support:

VAs can be chosen based on specific needs, whether for administrative tasks, marketing, or specialized patient care coordination.

Increased Productivity

Focus on Core Activities:

Dentists and on-site staff can focus on clinical work and patient care, while VAs handle administrative and non-clinical tasks.

Task Delegation:

Routine tasks can be efficiently managed by VAs, reducing workload and improving office productivity.

Technology and Efficiency

Modern Tools:

VAs often use advanced software and tools to manage tasks effectively, improving overall office efficiency.

Streamlined Processes:

With experience in remote work, VAs can introduce streamlined processes and best practices for task management and communication.

Reduced Turnover

High Retention Rates:

VAs may have higher job satisfaction and retention rates due to the flexibility and work-life balance remote work offers.

Consistent Support:

This can lead to more consistent and reliable support for the dental office over time.

Business Continuity

Backup Support:

Having a VA can provide continuity in operations during emergencies or staff shortages, ensuring that essential tasks are always covered.

Geographic Independence:

Operations are not disrupted by local events such as weather, traffic, or other disruptions that might affect on-site staff.

Enhanced Patient Experience

Prompt Responses:

VAs can manage patient communications promptly, improving the overall patient experience and satisfaction.

Personalized Service:

With more time available for patient interactions, VAs can offer a higher level of personalized service.

Unlock Your Business Potential with a

FREE

Complimentary Business Analysis

Our experts will dive deep into your unique challenges and goals, providing tailored strategies to help you thrive. Whether you're looking to optimize your operations, boost your marketing, or enhance your customer experience, this session is designed to equip you with the tools you need for success.